REFUNDS OR EXCHANGES
Thank you for choosing www.linenluxedrapes.com to purchase our linen curtains! We are committed to providing you with quality products and services. If you are not completely satisfied with your purchase, our Return and Exchange Policy will protect you.

1. Return Policy
   We accept returns within 30 days of receiving the product. Please ensure that the following conditions are followed when returning the product:
   ● The product must be unused, unwashed, and in its original packaging and tags.
   ● Special orders or custom sizes of curtains are not eligible for the Return Policy unless the product is defective or sent to the wrong person.
2. Exchange Policy
   If you wish to exchange the size or color, we will be happy to provide you with an exchange service. Please follow the steps below:
   ● Submit an exchange request within 30 days of receiving the product.
   ● Please ensure that the product is in a condition that meets the requirements of the Return Policy.
3. Return and Exchange Steps
   ● Contact Customer Service: Please contact our customer service team via email to explain the reason for your return or exchange.
   ●Get a Return Authorization: The customer service team will provide you with a return authorization number and return address.
   ●Send back the item: Please send the unused item to the specified address along with the return authorization number. We recommend using a trackable mailing method to ensure the safe delivery of the item.
   ●Process a refund or exchange: Once we receive the returned item and verify its status, the refund or exchange will be processed within 5 business days.
4. Refund
   Refunds will be processed in the same manner as you originally paid. Please note that shipping and handling charges (if any) will not be refunded unless the return is due to a defective item or the wrong item was shipped.
5. Contact Us
   If you have any questions about the return and exchange policy or need further assistance, please feel free to contact us. We are always ready to help you!
6. Company: DALLAS GROCERY STORE PTY LTD
   Address: Unit 2/23 Branton Rd, Hoppers Crossing VIC 3029
   Tel: 61 426887339
   Email: horizonte@linenluxedrapes.com

Thank you for your support and understanding of www.linenluxedrapes.com, we look forward to providing you with more quality products and services!